Frequently Asked Questions

Yes! We partner with Sherpa (www.sherpa.net.au) for scheduled deliveries. A 48-hour notice is required and the delivery fee is calculated automatically at checkout based on the distance from our shop at 50 Grenfell St. The Sherpa delivery service covers up to 30km from the Adelaide CBD. A local Australian phone number is required for delivery orders.

Same-day delivery is available through UberEats or DoorDash. Please note that the cake selection on these apps is limited to what's currently available in-store.

The earliest pickup time on weekdays is 8:15 AM and the latest is 5:45 PM (Monday–Friday). On Saturdays, pickup is between 11:15 AM and 2:45 PM (the shop closes at 3:00 PM sharp).

Sherpa delivers in 2-hour windows. Weekday delivery slots typically include morning (9–11am) and midday (11am–1pm or 12–2pm) windows. Saturday deliveries are generally between 12pm and 2pm. Evening deliveries are not available.

Pickup is from our Adelaide CBD store at 50 Grenfell Street, Adelaide SA 5000. When you place an online order, you'll choose a pickup date and time that works for you.

Yes — every cake comes packaged in one of our signature Cozy Cake cardboard boxes, whether you pick up in-store or receive a delivery. We also sell a branded, long-term storage Cozy Cake Container as an optional add-on (you'll see it on the cake page) — it's entirely optional. If you don't add it, your cake still comes in our standard Cozy Cake box.

Yes, absolutely. Just let us know the name of the person collecting and they can pick it up on your behalf. You can leave a note in your order or contact us directly.

We require at least 48 hours' notice to order from our full cake menu on the website. Missed the cutoff and need a cake sooner? Just pop into the shop — we always have 15–20 freshly baked cakes ready in our display to choose from, any day.

Orders can be placed via our website at cozycake.com.au or in-person at our Adelaide CBD shop. We can't take orders over the phone, email, or chat. When ordering online, add your cake(s) to the cart, schedule your pickup or delivery, and complete payment at checkout.

Yes! We always have 15–20 cakes available in-store for walk-in customers. However, if you have a specific cake in mind, we recommend placing an online order in advance to guarantee availability. Note that Party Size cakes are only available with a pre-order — they are not stocked in the walk-in display.

We don't offer wholesale pricing or bulk discounts. Our cakes are already priced at wholesale level with retail presence — we produce batches of 10–20 cakes to offer the prices you see on the website. Many cafes and corporate customers order regularly at the same standard pricing.

Yes, order changes (including pickup/delivery date and time) can be made by contacting us via email or chat. Changes must be requested at least the day before your scheduled pickup or delivery.

We don't accept orders over the phone or email — all orders must be placed via the website or in-person at the shop. If you're having trouble placing an order online, contact us and we'll do our best to help.

Unfortunately, we don't make custom cakes. We only bake and sell cakes as displayed on our website menu, without any customisation. This includes custom flavours, designs, sizes, or themed decorations.

We're not able to write on or add custom decorations to our cakes. However, we can include a free handwritten greeting card with your order — simply type your message in the "Special Notes" box on the shopping cart page and we'll write it on a card for you at no extra cost. We also sell a Happy Birthday Kit (one birthday sign + two candles) you can add to your order.

Our 'Ice Cold' cakes are chilled desserts best served cold, straight from the fridge. They feature refreshing flavours (like lemon, coconut, and passionfruit) and a cool, mousse-like texture. Keep them refrigerated until serving.

Party Size cakes serve approximately 18–25 people and are available in select flavours. They are baked to order only — please place your order at least 48 hours in advance. Browse available options at cozycake.com.au/collections/party-size-cakes.

We offer two sizes for online orders: Regular size (~700–800g, 18cm diameter, serves 6–10 people) and Party Size (serves 18–25 people, pre-order only). We don't offer individual slices or custom sizing. Mini cakes (~200g, single serve) are available for in-store purchase only — they're not sold online or via delivery apps.

Yes! Our Cheese Puffs are a popular add-on, gluten-free, and perfect alongside coffee or tea — great for office morning teas or a mid-day snack.

Monday–Friday: 8:00 AM – 6:00 PM. Saturday: 11:00 AM – 3:00 PM. Sunday: Closed. Holiday hours may vary — check the Adelaide Store page on the website for any upcoming closures.

Not always. We close for some public holidays, including the Christmas–New Year period (typically late December through early January). Always check the Adelaide Store page before visiting or placing an order.

We're located at 50 Grenfell Street, Adelaide CBD, SA 5000.

Yes! We offer free tasting of a few cake options every day in-store. No booking required — just pop in.

Yes! We have dedicated collections for various dietary needs: Gluten Free, Vegan, Dairy Free, Gluten Free & Dairy Free, and Eggless. Note: we cannot modify existing recipes (e.g., swapping flour for a gluten-free alternative). You can only choose from cakes already in the relevant collection.

The full ingredient list is displayed on each individual product page on the website. Every ingredient used is listed, and nothing is added that isn't shown.

Yes, all of our cakes are Halal suitable. We don't use any gelatine or alcohol in any of our cakes.

Unfortunately, we don't currently offer a cake that is both gluten-free and eggless at the same time. Browse our Gluten Free and Eggless collections separately to find the best match.

We don't use nuts or sesame in our shop. If you have a specific allergen concern, please check the ingredient list on the individual product page. Only the ingredients listed on each product page are used — nothing unlisted.

We don't currently offer any sugar-free cakes. Please check our full menu to see what's available.

A link to download your tax invoice is automatically emailed after your order is placed. If the link in the email isn't working or you need a copy resent, email us at support@cozycake.com.au with your order number and we'll send it through.

We take great care with every cake, and your satisfaction matters to us. We don't operate a blanket refund policy — much like a restaurant — but if something isn't right with your order, please contact us at support@cozycake.com.au and we'll look into it on a case-by-case basis and make it right where warranted.

If your payment didn't go through but you see a charge, rest assured the transaction will be automatically reversed or cancelled by your card processor within 1–2 business days. Please try your order again, and make sure the billing address matches what's registered with your bank (an incorrect billing address is the most common cause).

If you need to cancel, please contact us no later than 24 hours before your scheduled pickup or delivery — we'll cancel and process your refund right away. We're unable to accept cancellation requests on the day of pickup or delivery, or after the scheduled pickup or delivery time. Reach out via chat or email at support@cozycake.com.au.

All of our cakes stay fresh for 4–5 days when properly stored, and they'll taste as good and fresh as right out of the oven. Some cakes should be kept refrigerated and others are best at room temperature — see the question below.

It depends on the cake. Ice Cold cakes, cheesecakes, and most cream-topped cakes should be kept refrigerated and stay fresh for up to 5 days. Polenta, Apple, Churros and similar drier cakes are best stored at room temperature — they stay moist for up to 4 days on the bench, as the fridge can dry them out. Note: a cake that needs refrigeration is perfectly fine out of the fridge for a few hours while you transport it home.

Yes — just avoid direct sunlight and excessive heat during transport; our cakes travel well in a cool car. Try to avoid heavy turbulence and sudden movements during transit (sharp turns or hard braking), especially for cream-topped cakes, as the topping can shift.

No — we don't run a loyalty program, and you don't earn a free cake simply for buying a certain number of cakes. What we offer is the Reuse Your Box incentive: reuse the same Cozy Cake box across your purchases and you'll receive a free cake (any regular-size cake) in exchange for your effort in reusing the box — not for how many cakes you've bought. See "What is the Reuse Your Box program?" above for details.

Absolutely! You can order a cake for delivery to any address within our delivery range, and include a personalised greeting card message for free. Just type your message in the "Special Notes" field in the shopping cart and we'll handwrite it on a card included with the cake.

We encourage customers to reuse their Cozy Cake box to reduce waste. Reuse the same physical box 4 times and you'll earn a free cake! This applies to pickup orders only — delivery orders aren't eligible. Note: this is a box reuse incentive, not a loyalty or purchase-volume program.

Yes! You can add our Happy Birthday Kit to your cart from the product page. It includes two candles and a Happy Birthday sign to complement your cake.